Cognitive Process Automation

Cognitive Process Automation learns from observing Claims Adjusters and creates its own algorithms for approving or denying claims. If it isn’t sure what to do, it will ask your team for help, learn why, and then continue with the process as seamlessly as a human. This level of technology can even help Underwriting teams determine straightforward policy administration, Finance manage Accounts Payable, and Human Resources put on boarding and off boarding on autopilot.

HR Automation software reduces the time it takes to complete tasks-without sacrificing quality of work. Organisation use HRM to capture, store, secure and access information by:

  • Importing documents into a digital repository, whether they originate on paper or in a digital format.
  • Organizing them in the repository, where authorized employees can search for, retrieve and edit documents.
  • Keeping files in a standard format that can be easily shared across devices.
  • Making information simpler to locate during an audit or records request.

Human Resource Management Software provides you a wide range of modules that will streamline HR’s business functions. The HRMS software comprises self-onboarding, tracking attendance and leave, process payroll, loans, expenses management, remote employee monitoring, face detection, and tracking features. This is not the end of it; the human resource management software provides powerful AI-enabled chatbot and analytical options to manage the functions more productively.

In short, the product embraces every end-to-end process of HR to alleviate the burden of the organization’s shoulders. Study all the enlisted modules that efficiently manage your end-to-end HR functions.

Business process automation (BPA), also known as business automation or digital transformation, is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery or contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization. Robotic process automation is an emerging field within BPA. A business process management system is quite different from BPA. However, it is possible to build automation on the back of a BPM implementation. The actual tools to achieve this vary, from writing custom application code to using specialist BPA tools. The advantages and disadvantages of this approach are inextricably linked – the BPM implementation provides an architecture for all processes in the business to be mapped, but this in itself delays the automation of individual processes and so benefits may be lost in the meantime.

Workflow automation refers to when you create and optimize a business processes to work with little human intervention. Workflow rules route tasks like lead nurturing and data entry to help eliminate manual work, boosting productivity and saving businesses time and money.

The benefits of workflow and process automation

Whether you’re an eCommerce store owner or marketing agency, workflow automation can bring the following benefits:

  • Boost efficiency: Task automation reduces human error and redundancies, which helps improve efficiency for your business.
  • Improve customer experience: With an automated process, you can give leads and customers the information they want quickly and easily.
  • Better resource allocation: Automation takes care of mundane tasks so teams can do higher-value work.
  • Gain Insight: You can gain deeper understanding into your processes and make better decisions with workflow automation software.
  • Less wasted time and resources: Workflow automation results in cost savings by getting rid of time-sucking tasks.
  • Increase Transparency Automation provides a clear understanding of how your process works who is responsible for what.
  • Improve scalability: You can’t scale a company with manual processes. Automation software can help manage increased workloads and sophisticated processes in your business.

Automating HR processes can save your HR staff a lot of time. Manually entering data to run HR processes manually can eat up a lot of valuable time that is better spent on more important tasks. Automation can also help ensure data accuracy. The more data is entered manually, the more margin for error. Human Resources (HR), along with many other departments, depends on document-driven processes to get work done. For example, employment contracts must be read and signed by new employees during the onboarding process. Here are some core HR functions that can be improved with automation: Employee records management. Retain employee records according to government regulations in the repository. Employee recruitment. Here’s a breakdown of how enterprise content management (ECM) software and automation help HR professionals work more efficiently, plus a list of seven core HR functions that can be automated. What is HR Automation? Enterprise content management (ECM) software reduces the time it takes to complete tasks—without sacrificing quality of work. Human Resources is a vital department in a company because it handles varied information that will help a company run smoother and better. Much of HR work is data and document-driven and the rise of technological processes means much of these HR responsibilities can now be automated freeing up HR talent to do more complicated tasks. A lot of processes in the HR departments can now be completed with the aid of software technologies. Shifting to software increases efficiency, accuracy, and time spent on most data work. The good thing is that it also doesn’t sacrifice on quality. Software such as an ECM helps the HR department import documents, organize them in a repository, keep the files in a standard format, archive records and make information simpler to locate during an audit or records request. Automation in HR gives numerous benefits to a business. By automating HR processes, HR employee time is freed up considerably for more worthwhile work and companies generally see their operations run far more efficiently as a result. Almost every repetitive job your HR team carries out can be automated. Business financing is needed to shift from manual to automated HR functions but the investment gives good returns and is worth it in the end. Recruitment may mean screening hundreds of applicants and is a laborious paperwork-intensive task that can take up most of the time of HR departments. Doing this manually means the risk of lost paperwork to contend with as the difficulties in managing employee access and training.

If you are going to implement a recruitment automation process your HR team will not veto deal with employee resumes, tax forms, personal data entry, and so on. Processing can be done in a matter of days as opposed to weeks and data is more accurate and error-free. Your employees will have to update their data from time to time. If you are a small company you would not have much of a problem with this, except when human error occurs. However, growing companies and bigger companies must think about automating this process as well. Keeping track of employees and their data can be nightmarish, especially if there is a large number of them. Automating data entry work will drastically reduce human errors and the amount of HR staff you need to take on this time-consuming task. Timesheet tracking and validation are a form of completely needless tasks that HR departments shouldn’t be carrying out in today’s world of advanced technology. Timesheet management and employees’ schedules can be handled mostly by an automated process. HR staff need only to involve themselves in helping employees with an issue in exceptional circumstances such as if there is a glitch in the system or some other issue.

A bot is typically a software application to do a specific task, often simple and repetitive. If you consider level of sophistication or intelligence as a benchmark of progress, the bots can vary from rudimentary desktop automation bots to highly sophisticated multi functional cognitive agents. With chatbots being somewhere in the middle end of the spectrum as a transitory technology. RDA Bots (Robotic Desktop automation)- Rudimentary screen scraping technologies, created as a bridge between current systems and incompatible legacy systems. Takes over the bulk of repetitive data entry or form-filling tasks from humans.

Example: A standalone desktop application or a client server/thin client system without any APIs or eternal connectors available that require a human agent to go through form fields on a screen. Typically use the XY coordinates on the desktop screen to retrieve the data and enter into another system (read newer technology with APIs available) – works with manual intervention. Prevalent technology since the 90s.

RPA Bots (Robotic Process Automation) – Desktop automation with added digital triggers or self-service (unattended), Deals with only structured data, predefined activity choreography to do the tasks repeatedly. Started becoming popular since early 2000s.

RDA and RPA function at a repetitive task level and value adds the enterprise in reducing the workload on the employees.


Chatbots are usually scripted decision trees where a set up tasks are completed in a top down flow with button clicks and filler sentences. Chatbot handles simple repetitive chats where the chatbot creator scripts user chat and bot responses.

CPA (Cognitive Process Automation)

Using AI to replace human intelligence/cognition-related work. Works with unstructured data along with natural language understanding and generation. Producing insights, analytics, and taking actions at or above human capability. Started Mid 2019

A RPA Bot works by recording the user’s action on the screen and repeats the same set of actions. I.e mimics human repetitive actions while Cognitive process Automation mimics the Human cognition. For simplicity, one can think of RPA as a software robot(bot) that mimics human actions, whereas CPA is concerned with the simulation of human intelligence by machines. Cognition refers to gaining knowledge and comprehension – cognitive processes include knowing, remembering, solving, etc encompassing language and perception.

Cognitive Process Automation: automates processes that require human cognition and the process of attaining this cognition is AI training. At a very fundamental level RPA is associated with doing and CPA is associated with thinking and learning,

Chatbots are transitory technology, since chat itself is a cognitive function, the current set of chat bots with scripted inputs and outputs will not be scalable to the next level of cognition due to the limitations of the intent classification systems deployed and the limited learnings on the user actions. Chatbots were relevant as a stop gap solution while complex cognition AI models were getting matured and giving rise to Multifunctional Cognitive Agents which are capable of Cognition with unstructured data (Voice / Text / Images / Video/PDFs/Xlsx/..), Structured data and Free Flowing conversations Multifunctional Cognitive Agents (NLPBots) are capable of functioning as fully cognitive business assistants at or above human capability.