22% increase in productivity
56% reduction in time spent by HR department in handling employee requests and queries
90% increase in employee engagement with HR
As we speak more and more enterprises are exceeding these metrics and creating employee centric workspaces, ensuring a less stressful environment for their employees. This is possible thanks to NLPBot Platform – the cognitive process automation platform on which you can create and deploy multifunctional cognitive agents (NLPBOTS).
Cognition – can be defined as the next stage of machine evolution. We had early stages of machine evolution where thanks to the steam engine we were able to transfer our physical might to the machines. Over time thanks to the steam engines and locomotives the world literally shrunk as people and goods could be transported across continents easily and people were able to produce to meet that market. With the invention of the IC engine and energy forms like electricity we were able to control these machines quite well and that heralded the era of personal locomotives, radio, and a lot of industries started catering to the masses and as we got really cosy it practically ignited 2 world wars!
The third post war machine evolution happened when we made machines that could compute and control other machines (computers) and again we transferred our computational abilities to these machines. In all the above cases of machine evolution we notice one unique reality. The machines did a much better job than humans – they had more physical power, precise control and amazing computational ability.
Which brings us to cognition – the ability of machines to make their own decisions. Given enough historical data and evidence and also outcomes (tags) the machines are able to determine to a very high extent the best course of action. This is applicable across every aspect of our lives. Today I am going to discuss how this power of cognition – the ability to understand data and take appropriate action is revolutionising the HR Tech space.
Take any employee in an organisation – Alex may be performing a particular function and will be part of a department that has certain goals. For example: Alex may be an account manager in the sales department that has the goal of generating more business from existing clients. To fulfill her responsibilities she will need access to enterprise resources and other departments including Human resources (to ensure that her personal needs are met and grievances addressed), Customer Relationship Management (to update her efforts and view progress), Enterprise Resource Planning (to ensure that she will have all the resources to provide the service or product to the customer), LMS (to ensure that her learning is updated) and a whole lot of other systems that are needed for her to fulfill her responsibilities.
Machines with cognition can go a long way in ensuring that most of the employees’ (Alex’s) needs are met, empowering her to achieve her goals and thereby make their department and hence the enterprise more productive.
Within HR process automation a lot can be automated off the bat. When you deploy a multifunctional cognitive agent like NLPBots for ZEmployee centric process automation you can automate several processes that are needed for the employees. The Cognitive process automation platform can help employees like Alex check for updates, remind on tasks, apply for leaves, reimbursements, claims, etc. It can also promt you (if you a manager) if ther are approvals pending. It can provide information that it has been trained on i.e. policies, SOP’s etc. The system can be trained to understand the input in multiple languages from multiple sources. It can then pull (status, counts, etc) data from any database connected as part of a workflow. A workflow is a set of tasks in a sequence to accomplish an activity or function. Employees can also push data using API’s onto the database as part of a workflow. Apart from this entire document sets, videos, etc can be directly fed to the CPA platform for training. These cognitive processes need not be only linked to the HR automation. It can extend into other areas like Learning management, ERPs, CRM, gatekeeping, etc by adding more workflows and connecting to other systems.
So you can see how when the NLPBots are trained and deployed they save a lot of time for the employees like aAlex by enabling them to access the HR department very easily across their platform of choice i.e MS Teams, Slack, Hangouts, etc and perform translations i.e. check leave status, balance, claim status, complaint status, etc and actually apply for leave, claims, etc. Apart from actually getting help from anywhere at any time automatically they can also get notifications, prompts, and suggestions to optimise ther effectiveness at work. Over a period of time when the NLPBots starts performing more activities for the employees they can get real smart and provide amazing insights to the enterprise as well.
Watch this space to see how the Multifunctional cognitive agents (NLPbots) are able to create huge value for enterprises by automating several tasks on behalf of humans and learn from each transaction to make the enterprise super efficient.